Chapter 15 of 17
The Limited Lifetime Warranty
What it covers. If your coating peels, delaminates, or loses its bond to the slab because of our workmanship, we will repair it — for as long as you own your home. That is the whole promise, and it has no expiration date.
Whose lifetime. The original owner's. This warranty is yours for as long as you own the home; it does not transfer to a buyer. (Our paint warranty transfers once; this one does not — floors and walls live different lives, and we would rather tell you that plainly than blur it.)
What it does not cover.
- Damage from hydrostatic pressure or moisture coming up through the slab
- Failure of the slab or structure itself, including new cracks from settling or movement
- Abuse, impact damage, and modifications
- Exposure to heat, flame, solvents, or acids
- Fading or color change
Why the exceptions. We take responsibility for everything within our control — the prep, the products, the application. We do not take responsibility for what the earth, the slab, or a dropped engine block does. A warranty that pretended otherwise would be a claim, not a standard.
The moisture line — and why we test before we grind. Every floor is moisture-tested on the day work begins — before any grinding. If your slab fails the test, we stop. Sometimes the answer is a vapor-barrier system at added scope; sometimes our honest recommendation is not to coat the floor at all. And here is the part most companies mumble: coating a slab with a failed moisture test falls outside this warranty — so if that is ever the road you choose, you will have it from us in writing, before you decide, not discovered afterward.
When something goes wrong. Call us. You reach us on the same clock as every call we take, and a written repair plan follows within one business day — the same promise as the paint side of this book. One company, one promise.
The certificate. Issued to you at completion, at your sign-off walk-through, with your care card.